Custom Chrome Forward Controls: FAIL

Last week I picked up a set of Custom Chrome forward controls for the ’77 Ironhead. I bought the on eBay from a reputable dealer for about $200, and while I didn’t expect them to be the fanciest forward controls, I did expect them to be good basic controls.

The forward controls I bought we’re made for ’78 and up Ironheads, but looking at the photos on eBay, I knew I’d be able to fit them on the bike with just a few tweaks.

After doing a “Buy It Now” in eBay, it only took a few days for the controls to arrive. The eBay description said I was purchasing a complete forward controls “kit”, but my idea of complete and Custom Chromes idea of complete obviously differ.

The box was missing instructions, but I’m mechanically inclined enough that I was able to assemble the controls on my kitchen table. I had no problems assembling the kit until near the end, when I started hunting for the brake peg. After a bit of head scratching, I realized the box had three fold-up foot pegs and a shifter peg, rather than two fold up pegs, a shifter peg and a brake peg.

I contacted the eBay seller via eBay’s messaging service and tried to track down the company’s phone number. I did manage to find a possible number via Google, but the mailbox was full.

A bit frustrated, I tracked down Custom Chrome’s contact information and left a harried message on their voicemail.

i admit, I threw my weight around as a crack motorsports blogger, letting them know the product review I was working on probably wouldn’t be that great if they or their dealer didn’t get their act together.

A few hours after my flurry of emails and voicemails, I got a call back from the eBay seller, who apologized for the problem, saying these packages drop-ship from the manufacturer. He arranged for a footpeg to be rushed out to me. In our brief conversation, I did find it odd that he mentioned how cheap the Custom Chrome forward controls are that I selected compared to some of their other, pricier options.

He did send me some basic instructions for installing the forward controls. I was a bit annoyed that they called for me to cut down and drill my shifter knuckle rather than just including the part in the kit. The brakes lacked any real instructions.

Shortly after I got off the phone with the eBay seller, I got a call from a business development executive at Custom Chrome. I told him about the Oden Motor Shop blog, the Ironhead project, and the review I was writing on the forward controls. Like the eBay dealer, he mentioned the low quality of the forward controls I purchased, saying they were actually the product of a company they acquired several years ago.

So, after all of my parts arrived, my expectations for the Custom Chrome forward controls wasn’t too high. Because of my low expectations, I wasn’t too upset to discover just how crappy these forward controls actually are.

On the plus side, they bolted on easy.

And that’s it.

Once they were on, I mocked up the positioning and saw that the shift lever was too close to the peg, and the brake lever deflected so far forward that it hit the front fender.

Essentially, these forward controls are too far forward and too high.

Modifying these controls wouldn’t be too big of a deal (if you don’t mind trashing your existing controls) to make this kit work with the ’77 Ironhead, but it would be nice if Custom Chrome just mirrored the left controls to the right rather than providing a fancy bracket with mount points for a master cylinder.

But I didn’t bother modding the Custom Chrome controls. When I got on the bike to test the positioning, it became clear that it was made from seriously cheap components. I would feel unsafe with these on my bike.

I’ll give CustomChrome the benefit of the doubt and assume it’s top-dollar forward controls are top-notch, but they should really ditch this “value” line altogether.

And until someone comes up with a good quality “budget” forward control kit, I guess I’ll have to keep hunching over to ride my 1977 Ironhead Sportster.

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3 Replies to “Custom Chrome Forward Controls: FAIL”

  1. it is a shame that after all you went through to install the chromies, they didnt work out for you. I would have gotten my money back on that. You do not have luck on ebay. I am beginning to fear my restoring my GG grandfathers bike. May I tell you what it is: ( I am never going to find parts for this but am prepared to sink at least some cash into it) It is a 1902 Triumph.
    The best restore will be a 1950s harley we have and also a year unidentifiable ( because it was already rebuilt ) Harley Davidson.
    I dont want to order off ebay if I am just going to get screwed and may not order from Custom Chrome.

  2. Need a bike for wife. She is tall 5 foot 7. I had to MEASURE her. She has longish legs. Skinny little thing. Need something safe, something she can handle. She has balance issues so this is a challenge ( from a stroke). She wont ride all the time so no REAL serious money but prepared to spend a few dollars. Suggestions?

  3. This is a tough question. Does she have riding experience already? Do you ride also?

    Trikes and side cars might seem like they provide done added stability, but they can actually cause a lot of unexpected balance problems (in a side car’s case, making right turns) for those who don’t have proper training. You can get a decent Sportster with a trike conversion for under $7k. Gold wing trikes are also plentiful and relatively cheap, but they may sit a bit high for her.

    I haven’t ridden one, but I’ve heard forward trikes make for a very stable ride. Can Am is the only serious option I know of in this niche, but the are a bit pricey. If you’re looking at touring together and have the cash or financing, I’d pick up a lightly used one.

    If she has trouble with coordination and balance, you may want to look at something with an automatic transmission.

    If she doesn’t have much riding experience and is just tooling around town, there are trike scooters.

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